Our office accepts all orders Monday – Friday until 3pm. We require 48 hours notice on all online order cakes. Please contact our office if you are unsure to avoid cancellation fees. When ordering on Sunday please allow 72 hours notice. For large custom cake orders we need 2 weeks notice prior to your delivery.
Contact our store to change colour, border, design, toy, delivery time or writing if not mentioned in the notes section of the order. Toys availability may vary. Empire Bakery will make every attempt to use the toy you requested or an extremely similar toy.
For delivery, please be advised our delivery area is in the Toronto and GTA region only. Due to weather conditions and traffic please allow 1-3 hours for delivery around your requested time. Please make sure there is someone at the address provided to receive the cake. Our driver will wait 15 minutes, than place a notice notifying the recipient to make arrangements for pick up form our store. When receiving your cake please check for any errors or adjustments to be made to your cake before signing. Signing will consent that you have received your cake in good condition. We will not give credit or exchange for orders once they have been signed.
If for any reason your order was placed in error and needs to be cancelled we will refund your money minus our 15% cancellation fee.
Please be advised some products may contain nuts, milk, flour, eggs and/or soy based products. Also toys availability may vary and may be slightly different than those posted in our pictures. However Empire Bakery will make every attempt to place the toy you requested or a toy extremely similar to that.
Please contact our office if you have any questions about your order.